Order Changes & Exchanges
Please carefully review your order details—such as size, design, and quantity—before confirming. We do not accept returns or exchanges for incorrect selections, including item type, size, design, or shipping address.
If you notice an error, you have 6 hours from the time of purchase to cancel and reorder correctly. For any questions before placing your order, feel free to contact us. Your satisfaction is our priority.
Canceling Orders
You may cancel your order within 6 hours of placement. After this period, your order may already be in processing or shipping stages.
Cancellation fee: 10% of the total order value.
To request a cancellation, please email us at [email protected].
Return Policy
You have 30 days from the delivery date to request a return. After this period, orders are considered final, and refunds will not be provided.
Eligible Conditions for Returns
- Item arrived damaged or defective
- Received design differs from what was ordered
- Size or material is incorrect
- Incorrect product delivered
- Product description does not match the item received
Condition of Returned Items
- Items must be in original condition and packaging
- Items must not be worn, washed, or altered
- Defects must be due to our error
- Original tags must be intact
- Minor imperfections, such as loose threads, are not eligible
Requirements for Refunds
- Shipping label/receipt
- Proof of purchase
- Evidence of defects (photos or videos)
- Relevant email correspondence
Return & Refund Process
- Email your refund request and required documentation to [email protected].
- Our Customer Service team will review and respond within 2-3 business days.
- We will provide further instructions based on your specific case.
Note: Refunds are only issued after confirming return eligibility.
Return Shipping Costs
Customers are responsible for return shipping costs. This amount will not be deducted from your refund.
Refund Processing Time
Once we receive your returned item, please allow up to 2 business days for processing. You will be notified via email, and we will issue a full refund, including any original shipping fees.
Awaiting Your Refund?
- Verify your bank account details.
- Contact your credit card company, as processing times may vary.
- Refunds typically take 10-15 days to appear, depending on your card provider’s policies.
- If you still have not received your refund after these steps, email [email protected]. We will respond within 2-3 business days.
Important Notes
- Our return policy is valid for 30 days from delivery. After this period, orders are considered final, and refunds will not be provided.
- Returns and exchanges are only accepted within the 30-day window. There are no additional return fees, except for return shipping costs.
- We are not responsible for returns lost or damaged in transit or returns made without prior communication.
